Shipping policy

At ZOYOLI, we are committed to providing clear and transparent shipping information so customers understand how and when their orders will be delivered.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation

  • Orders are not processed or shipped on weekends or public holidays

  • Processing times may be extended slightly during peak seasons or promotional periods

Shipping Destinations

ZOYOLI ships to selected international destinations. Shipping availability may vary depending on the customer’s location and local delivery partners.

Estimated Delivery Time

Delivery times vary based on destination and logistics provider:

  • Estimated delivery time: 7–15 business days after dispatch

  • Delivery times are estimates and not guaranteed

  • Delays may occur due to customs clearance, carrier issues, or local conditions

Tracking information is provided once the order has been shipped, where available.

Shipping Costs

  • Shipping fees are displayed clearly at checkout before payment

  • Any customs duties, taxes, or import fees charged by the destination country are the responsibility of the customer

Address Accuracy

Customers are responsible for providing accurate and complete shipping details at checkout.
ZOYOLI is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delays and Exceptions

While we work with reliable shipping partners, delivery delays may occur due to:

  • customs inspections

  • carrier or logistics disruptions

  • weather conditions or other unforeseen events

In such cases, we will assist customers by providing updates and tracking support.

Lost or Missing Packages

If an order appears delayed or missing, customers should contact us  with their order number. We will investigate the issue and coordinate with the shipping provider to determine the appropriate resolution.

Contact Information

For any shipping-related questions, please contact us