Shipping policy

At ZOYOLI, we're committed to making your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders to our customers in the United States and internationally.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Estimated Delivery Times

Our estimated delivery times are:

United States: 7–10 business days
International Orders: 7–15 business days

Delivery times are estimates and begin after your order has been processed and shipped. Actual delivery times may vary depending on your location, customs clearance, carrier operations, weather conditions, and other circumstances beyond our control.

These estimates are not guaranteed delivery dates.

3. Shipping Costs

Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered on your order, the applicable terms will be shown on our website or at checkout.

4. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email with tracking details when available.

Please allow some time for tracking information to become active after shipment. Tracking updates may occasionally be delayed while your package moves through the carrier's network.

5. International Shipping and Customs

ZOYOLI accepts orders from eligible international destinations.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout or required by law, these charges are the responsibility of the customer.

International delivery times may be affected by customs inspections and local delivery conditions.

6. Delayed or Missing Orders

Although we do our best to ensure timely delivery, delays may occur due to carrier disruptions, customs processing, severe weather, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number so we can assist you.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

ZOYOLI is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers, subject to applicable law.

8. Delivered but Not Received

If tracking indicates that your order has been delivered but you have not received it, please check your mailbox, delivery area, household members, neighbors, or local carrier.

If you still cannot locate your package, contact our customer support team for assistance.