Shipping Policy

Last updated: September 3, 2026

At ZOYOLI, we are committed to making your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Destinations

We currently ship orders to customers throughout France, including mainland France.

At this time, shipping availability to overseas territories and departments may vary. If you are unsure whether we can deliver to your location, please contact our customer service team before placing your order.

2. Processing Time

Orders are normally processed within 1–3 business days after your order has been successfully placed.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, promotions, holidays, or unexpected circumstances, processing may take slightly longer. We appreciate your patience in these situations.

3. Delivery Time

Once your order has been shipped, the estimated delivery time is:

France: 5–10 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, weather conditions, customs procedures, public holidays, or other unforeseen events.

4. Shipping Costs

We currently offer free standard shipping within France unless otherwise stated at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at [Customer Service Email].

We recommend contacting us after the estimated delivery period has passed so that we can investigate the shipment with the delivery carrier.

Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

7. Incorrect Shipping Address

If you realize that you entered an incorrect shipping address, please contact us as soon as possible.

We may be able to update the address if your order has not yet been processed. Once an order has been shipped, we may be unable to make changes to the delivery address.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the damaged items.

We will review the situation and work with you to find an appropriate solution.

9. Multiple Items in One Order

If your order contains multiple products, your items may occasionally be shipped separately. This can happen when products are processed or dispatched from different fulfillment locations.

If this occurs, you may receive separate tracking information for each shipment.

10. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: Laibasajjad.shopify@gmail.com

Store: ZOYOLI

We will do our best to assist you as quickly as possible.